167 – Charlie Cole of Tumi Goes Deep on E-Commerce Strategy


Charlie Cole

Charlie Cole is the Chief Digital Officer at Tumi and recently became the Chief Global Officer at parent company Samsonite Holdings. So… this episode is about accessories, specifically luggage, and how these giant companies approach selling it.

This is also a crossover episode with our sister show Fashion Is Your Business, so you’ll hear hosts from both series asking questions in this episode.

“We’re a product company first. And now we have to create innovative ways to push that product into the medium that we manage, and that’s what I think a lot of digital leaders fall down, is they think they are the dog instead of the tail.” – Charlie Cole

166 – Conversations At 71 Greene Street

71 Greene Street

Recorded in front of a live audience in the O.N.S Clothing menswear store in Soho (71 Greene Street), a conversation first with Geo Hagan, content director at O.N.S Clothing, followed by O.N.S Creative Lab partner designers Abdul Abasi and Greg Rosborough of the Abasi Rosborough brand. Also joining the conversation, Sharifa Murdoch, co-founder of the Liberty Fairs trade show. Continue Reading

165 – What Exactly Does WGSN Do?


Sidney Morgan-Petro is the Retail Editor at WGSN, a think tank with deep connections to the fashion and lifestyle businesses. Big on the horizon, purple for sure, but what is a scandi cowboy?

164 – Retaining Customers To Increase Profitability

Retaining Customers

Richard R. Shapiro is the Founder and President of The Center For Client Retention. Richard has spent decades studying how to keep customers coming back to stores. This is rather important, considering how much it costs to get them in the door in the first place.

“I’m a believer in technology, as long as it enhances the customer relationship.” – Richard R. Shapiro

Richard is the author of two books on the subject, The Welcomer Edge: Unlocking The Secrets To Repeat Business and The Endangered Customer: 8 Steps To Guarantee Repeat Business.

“When you have a relationship, it’s not a guarantee, but it is kind of that glue that helps retain that customer.” – Richard R. Shapiro

The conversation covers both brick and mortar and e-commerce strategies and brings up powerful insights about how to bridge those experiences well.

Retaining Customers References:

163 – Fashion’s Voice In Washington, DC

Fashion's Voice, photo by Martin Falbisoner, CC BY-SA 3.0

Rick Helfenbein is the President and CEO of the American Apparel & Footwear Association, which is a trade association lobbying for the interests of roughly 350 companies and 1,000 brands in our nation’s capital.

This episode features a discussion about national trade policy as it relates to the fashion industry.

photo by Martin Falbisoner, CC BY-SA 3.0